Terms & Conditions

GENERAL

Thank you for visiting Satchells of Burnham Market. When you make a purchase from the Satchells website you agree to the terms and conditions of the site. We collect personal information to enable us to process and deliver your order. By registering your details on our website, you consent to us holding personal data about you, which we may use for future mailings. However, the information you give will not be shared with any company other than ourselves.

WHO WE ARE

Satchells of Burnham Market,

North Street,

Burnham Market,

King’s Lynn, Norfolk,

PE31 8HG.

Telephone 01328 738272 or 07000 WINESHOP.

Fax 01328 730727.

Email shop@satchellswines.com.

VAT Registration No.: 571 5595 17.

Satchells is a Partnership owned by Maxwell and Victoria Graham-Wood.

COPYRIGHT & LICENSES

The entire contents of this website, including but not limited to: Text, graphics, logos and images, are the property of Satchells of Burnham Market, its suppliers or it’s clients and are protected by British and International copyright and trademark laws. You may not modify, copy, reproduce, republish, upload, post, transmit, or distribute any portion of the website contents without the prior express written consent of Satchells of Burnham Market.

You may print or download portions of the materials from various areas of this website solely for your own non-commercial use provided that you agree not to change or delete any copyright or proprietary notices from the materials. If you believe any content appearing on our website constitutes a copyright infringement of another parties rights, please contact us immediately to notify us of the infringement.

AGE RESTRICTION

In accordance with UK law you must be 18 years or over to place an order with Satchells of Burnham Market. By placing an order you confirm that you are at least 18 years old and all deliveries must be signed for by an adult aged 18 years or over. Satchells reserves the right not to accept any orders.

SECURITY

All information (including credit card details) is sent and received via secure pages hosted by PayPal. We will not have access to your personal credit card or banking information as this is held securely within PayPal.

Safe and simple to use, PayPal is a global leader in online payment solutions with more than 153 million accounts worldwide. PayPal has received more than 20 awards for excellence from the internet industry and the business community – most recently the 2006 Webby Award for Best Financial Services Site and the 2006 Webby People’s Voice Award for Best Financial Services Site.

DELIVERY

We will deliver anywhere in mainland UK.

Delivery is charged at £8.99 per package with a maximum of 12 bottles. Any subsequent bottles will be charged a further delivery charge. Gifts and wine accessories will be treated as individual packages unless they are small enough to include in a package with any ordered wine (this inclusion will be at Satchells discretion and is not guaranteed. However, we are sensible about these things and will choose the best and most economical option for delivery of your goods).

Delivery is made Monday – Friday. There is no delivery on Weekends or Bank Holidays. We will endeavor to dispatch and deliver your goods as swiftly as possible.

If the Carrier is unable to deliver the driver will leave a card and try to deliver the next day. If next day delivery fails again, a card will be left requesting that you pick up your order from the carriers depot. If the parcel is not picked up the carrier will return to Satchells and the customer will have to pay for a further delivery.

If the customer gives special instructions to Satchells for the carrier to leave the parcel outside your house or with a neighbour it will be left at the customers own risk.

If your item is out of stock we will contact you to arrange a suitable alternative product or to advise you on a later delivery date.

REFUNDS, BREAKAGES & RETURNS

We do not offer refunds on wine. However, in the spirit of good customer service, we are happy to discuss any problems that you may have experience with our products and service. Unfortunately, wine is an agricultural product and from time to time faults will occur, if you experience any problems with regard to the products purchased then please contact info@satchellswines.com.

Any breakages must be reported within 5 days of delivery.

CANCELLATIONS

If you with to cancel your order the cost of the wines will be reimbursed within 30 days. If our courier has already arranged delivery then unfortunately this will have to be charged to the customer.

DISCLAIMER

By using this site you accept that the terms and conditions and use the site at your own risk. We have taken every effort to ensure that the information on our site is correct. However, should there be any inaccurate or out of date information Satchells apologises for any inconvenience caused but takes no responsibility. We trust that your wine will reach you in perfect condition and service and quality is very important to Satchells.